HELP DESK SUPPORT SERVICES
When growing your business in today's fast-paced market, it is critical to have instant
access to support that can quickly solve your IT issues, whether it is an end user in need of help with an
application or an in-house administrator looking to resolve a system problem, Whistler ITS can provide
We offer the following 1st and 2nd Tier support services:
- Help desk support call screening
- Ticket creation and allocation to relevant teams
- Gather user information and issue analyzation
- Answer how-to questions
- Provides basic tech support and troubleshooting
- Account unlocking
- Password resets
- Application navigation assistance
- Microsoft Active Directory and Microsoft Office 365 user management
- Google Suite management
- Monitoring and responding to server notifications
- Call on-duty service technicians
- Escalation to Level 2 or Level 3 support
- In-depth low-level technical support service desk
- Skilled and knowledgeable technicians to assess issues
- Support engineers with in-depth knowledge and experience
- Enriching customer experience by presenting fast and permanent solutions
- Interface with third party technology sources to resolve issues
IT System Monitoring:
- We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.
Documentation & Inventory:
- We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.
Custom support packages are also available.
Find out how we can help by calling 800-915-9261, emailing us at email@example.com, or entering your request in the Contact form below.
P.O. Box 5226
Canton, GA 30114
Send us your query anytime!
+1 (470) 451-2383
Mon to Fri 9am to 6pm