Level 1 & 2 Support Services

When growing business your business in todays fast-paced markets, it is critical to have instant access to support that can help solve your IT issues. Whether it be and end user in need of help with an application or an in-house administrator looking for help with solving a system problem. We at Whistler ITS can provided that needed support.

Here are the 1st and 2nd support services we offer:

Level-1:

  • Triage
  • Screen help desk support calls
  • Ticket creation & allocation to relevant teams
  • Gather user’s information & analyze the issue
  • Answer How-to questions
  • Provides basic tech support & troubleshooting
  • Escalation to Level 2 or Level 3 support
  • Account unlock
  • Password reset
  • Application navigation assistance
  • Microsoft Active Directory, MS Office 365 User Management
  • Google Suite Management
  • Monitoring & responding to server notifications
  • Call on-duty service technicians

Level-2:

  • In-depth low-level technical support service desk
  • Skilled and knowledgeable technicians to assess issues
  • Support engineers with in-depth knowledge & experience
  • Enriching customer experience by presenting fast and permanent solutions
  • Interface with third party technology source to resolve issues.

Custom support packages are also available.

See how we can service your needs by calling the following number or entering your request in the form below.

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Contact us today to learn how we can help with your next project.