Level 1 & 2 Support Services
When growing your business in today’s fast-paced market, it is critical to have instant access to support that can quickly solve your IT issues, whether it is an end user in need of help with an application or an in-house administrator looking to resolve a system problem, Whistler ITS can provide support.
We offer the following 1st and 2nd Tier support services:
Level-1:
- Triage
- Help desk support call screening
- Ticket creation and allocation to relevant teams
- Gather user information and issue analyzation
- Answer how-to questions
- Provides basic tech support and troubleshooting
- Account unlocking
- Password resets
- Application navigation assistance
- Microsoft Active Directory and Microsoft Office 365 user management
- Google Suite management
- Monitoring and responding to server notifications
- Call on-duty service technicians
- Escalation to Level 2 or Level 3 support
Level-2:
- In-depth low-level technical support service desk
- Skilled and knowledgeable technicians to assess issues
- Support engineers with in-depth knowledge and experience
- Enriching customer experience by presenting fast and permanent solutions
- Interface with third party technology sources to resolve issues.
Custom support packages are also available.
Find out how we can help by calling 800-915-9261, emailing us at info@whistlerits.net, or entering your request in the Contact form below.
